Skip to main content

My temperature fails to automatically transfer in the background on my Android device. What is the cause of this?

  • Updated

There may be transfer problems in the background when using Android devices. Below there is a list of smartphones known to have this problem. If you follow the tips, you can fix the problem.

On smartphones with Android version 6.0.1 or higher, battery optimization can prevent the temperature transferring via Bluetooth in the background. Please set your settings as follows depending on the version you have:

 

Android version 6.0.1+

  1. In the App Drawer, tap Settings.
  2. Select Battery.
  3. Touch the °°° symbol to display the overflow menu, and select "Optimize battery consumption".
  4. Tap the down arrow and select "All Apps".
  5. Tap on the Ovy App and then "Do not optimize".

 

Android version 7+

  1. In the App Drawer, tap Settings.
  2. Select Apps.
  3. Look for the Ovy App and tap on it.
  4. Select Battery and then tap "Battery Optimization".
  5. Select the option "Apps not optimized" and change it to "All apps".
  6. Find the Ovy App in this list and select "Don't optimize".

 

Android version 9+

  1. In the App Drawer, tap Settings.
  2. Select Battery.
  3. Select Adaptive Battery.
  4. Touch "Restricted Apps" and make sure the Ovy App is not listed here.

 

The following Android smartphones are known to have problems transferring the temperature in the background via Bluetooth. Please set your settings as follows depending on the version you have:

 

Asus Zenfone (Android 7.0)

First make sure that the Ovy App is set to start automatically:

  1. In the App Drawer, tap Settings.
  2. Tap Power Management.
  3. Select the Startup Manager.
  4. Find the Ovy App and make sure the app is enabled.

Then add the Ovy App to the list of protected apps:

  1. In the App Drawer, tap Mobile Manager.
  2. Tap Boost.
  3. Tap "Enable Super Boost" and then select "Protected app list".
  4. Make sure the Ovy App is on the list.

 

Asus Zenfone (Android 2)

Make sure that the Ovy App can be started from your Startup  Manager when you turn it on:

  1. In the App Drawer, tap Settings.
  2. Tap the Startup Manager.
  3. Set the Ovy App to Allow.

 

Huawei Honor 6

Then add the Ovy App to the list of protected apps:

  1. In the App Drawer, tap Settings.
  2. Tap Power Saving.
  3. Tap Protected apps.
  4. Move the slider for the Ovy App to activate the app.

 

Huawei Honor 8

Then add the Ovy App to the list of protected apps:

  1. In the App Drawer, tap Settings.
  2. Tap Advanced Settings.
  3. Touch Battery Manager.
  4. Tap Protected Apps or "Close apps after screen lock".
  5. Move the slider for the Ovy App to activate the app

Then ignore the battery optimizations for the Ovy App:

  1. In the App Drawer, tap Settings.
  2. Tap on Apps.
  3. Tap Advanced.
  4. Select "Ignore battery optimization".
  5. Select the Ovy App and ignore the app.

 

Huawei P8 lite

Set the Ovy App to start automatically:

  1. In the App Drawer, tap Phone Manager.
  2. Swipe left and tap Startup Manager.
  3. Tap the Ovy App and make sure it runs automatically when the system starts.

 

Huawei Mate 8 & Huawei Nova Plus

Make sure the Ovy App is excluded from your device's battery optimization features:

  1. In the App Drawer, tap Settings.
  2. Tap Advanced Settings.
  3. Touch Battery Manager.
  4. Tap Protected apps.
  5. Move the slider for the Ovy App to activate the app

 

Huawei P20 und P30

  1. In the App Drawer, tap Settings.
  2. Tap on Apps.
  3. Tap the Ovy App.
  4. Select "Power usage" followed by "App launch".
  5. Set the "Manage automatically" setting to Off.
  6. Then set "Auto-launch", "Secondary launch" and "Run in Background" to On.

 

Lenovo

Set the Ovy App to start automatically:

  1. In the App Drawer, tap Settings.
  2. Tap Power Management.
  3. Select "Background app management".
  4. Set the Ovy App to "Allow auto-start".

 

OnePlus (Android 7.0 and earlier)

For versions prior to Android 8.0 Oreo, make sure the Ovy App is set to start automatically:

  1. In the App Drawer, tap Settings.
  2. Tap on Apps.
  3. Tap on the symbol of a cog in the top right-hand corner.
  4. Select "App Autolaunch".
  5. Move the slider for the Ovy App to activate the app

 

OnePlus (Android 8.0 and onwards)

First check that the app memory is set to normal cleanup:

  1. In the App Drawer, tap Settings.
  2. Tap Advanced.
  3. Select "Recent apps management".
  4. Make sure that "Normal clear" is activated.

Then exclude the Ovy App from the battery optimisation: 

  1. In the App Drawer, tap Settings.
  2. Select Battery and then tap "Battery Optimization".
  3. Select the option "Apps not optimized" and change it to "All apps".
  4. Find the Ovy App and make sure it is set to "Don't optimize".

 

OnePlus 3

Adjust your battery optimization to allow Bluetooth temperature transfer from the Ovy App when the Ovy App is running in the background:

  1. In the App Drawer, tap Settings.
  2. Touch Battery.
  3. Select Optimize battery consumption.
  4. Tap the °°° overflow menu at the top right of this screen.
  5. Select "Advanced Optimization".
  6. Set Ovy to "off".

 

 

Then add the Ovy App to the list of protected apps:

  1. In the App Drawer, tap Settings.
  2. Tap Advanced Settings.
  3. Touch Battery Manager, and then tap Protected Apps.
  4. Move the slider for the Ovy App to activate protection.

Then ignore battery optimization for the Ovy App:

  1. Tap Settings.
  2. Select Battery and then tap "Energy Saver".
  3. Find Ovy and make sure that the options "Freeze when in Background", "Abnormal Apps Optimization" and "Doze" are disabled.

Then add the Ovy App to the Startup Manager:

  1. Open App Security.
  2. Select "Privacy Permissions" and then "Startup Manager".
  3. Find the Ovy App and make sure the app is enabled.

 

Samsung

 

Free the Ovy app from battery optimization measures:

Settings -> Apps -> Your App -> Battery -> Battery optimization -> All apps -> Your app -> Don’t optimize.

 

Settings > Apps > (⁝) menu > Special Access > Optimize battery usage > Search for the Ovy App and deselect

 

Android 8 Android 9

Then exclude the Ovy App from battery optimization:

  1. In the App Drawer, tap Settings.
  2. Tap Device management.
  3. Select Battery.
  4. Tap "Unmonitored apps".
  5. Add the Ovy App to this list

 

Xiaomi

First make sure that the Ovy App is set to start automatically:

  1. In the App Drawer, tap Settings.
  2. Tap on Permissions.
  3. Tap "Autostart".
  4. Move slider for the Ovy App to activate the app

Then ignore battery optimizations for the Ovy App:

  1. In the App Drawer, tap Settings.
  2. Select "Manage Apps' Battery Usage".
  3. Tap on Apps.
  4. Tap on Ovy and then tap on "No Restrictions".

 

Third-Party Apps

Clean Master

This third-party app manages the battery and memory saving function:

  1. Go to the Tools tab within the app.
  2. Select the Notification Cleaner.
  3. Tap the symbol of a cog.
  4. Disable this feature for Ovy only or for all notifications.

Related articles

Powered by Zendesk